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Avaya Administering Avaya Aura Communication Manager Specialized Sample Questions:

1. What are the benefits of integrating the EAS feature into a communication strategy?
(Choose Two)

A) It allows for more effective management of call queues and agent resources
B) It enables automatic call encryption for sensitive information
C) It provides a method for locking out unauthorized users
D) It ensures that the most skilled agents handle specific calls

2. How does applying a Class of Service (COS) to a user affect their interaction with Communication Manager?

A) It provides the user with unlimited call capabilities.
B) It restricts the user to using only encrypted communications.
C) It allows the user to bypass login procedures.
D) It determines the level of access to various call handling features.

3. How do Basic Hunt Groups operate within Communication Manager to improve call handling?

A) By encrypting the call data within the group
B) By allowing all calls to be picked up by the first available agent
C) By ensuring that calls are never missed, as they are distributed among group members
D) By locking stations that are not actively participating in call handling

4. Which common troubleshooting commands are used in Communication Manager?

A) add, change, remove
B) traceSM, status station, list trace
C) restart, reboot, shutdown
D) save, backup, restore

5. How does the System Manager web interface facilitate the administration of Communication Manager?
(Choose Three)

A) Allowing remote management of multiple sites
B) Supporting drag-and-drop functionality for call routing
C) Enabling bulk user updates and provisioning
D) By providing a centralized platform for configuration
E) Offering detailed system monitoring and alerts

Solutions: