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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment.
Which two configurations are required? (Choose two.)

A) default outdial Automatic Number Identification at the tenant level
B) Automatic Number Identification in Flow Designer
C) Enable Outdial on a desktop profile.
D) Add the agent to the outbound team.
E) Assign a wrap-up reason to the outdial queue.

2. To elevate their customer experience, Redwood Solutions wants to proactively identify and resolve customer dissatisfaction before it escalates. Which Cisco AI Assistant feature provides the required functionality?

A) automatic CSAT scoring
B) real-time transcripts
C) topic analytics
D) AI-generated summaries

3. An engineer configures a callback feature in Webex Contact Center. Customers report receiving callbacks long after the promised time window. Which metric should be analyzed first?

A) Callback retry interval and queue backlog
B) SIP registration expiration timer
C) Agent idle timeout
D) Queue wait threshold

4. An engineer must troubleshoot intermittent registration failures for Webex Room Devices. Which DNS record is MOST critical for SIP service discovery?

A) TXT
B) SRV
C) MX
D) PTR

5. A user has the agent role and plans to sign in to Cisco Webex Contact Center desktop. Which system meets the requirements for WebRTC as the agent phone device?

A)

B)

C)

D)