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Avaya 3302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance & Troubleshooting | 10% | - Log analysis and monitoring - Common issues and resolution - Backup and restore procedures - Upgrades and updates |
| Configuration & Administration | 20% | - Roles and permissions - Schedule server and automation tasks - User, agent and extension management - System parameters and settings |
| ACCCM Architecture & Components | 20% | - Server components and services - Database and licensing - Web interface and navigation - System overview and functionality |
| Installation & Deployment | 25% | - Post-installation validation - License activation and setup - Server installation and configuration - Prerequisites and compatibility |
| Integration & Connectivity | 25% | - Integration with Communication Manager - Firewall and security configuration - Integration with CMS, Call Recorder and other systems - Network ports and protocols |
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
You have been asked to configure the Avaya Contact Center Control Manager (ACCCM) server to integrate with Avaya Call Recorder. You have completed the configuration and you are trying to add a Recorded Extension-Conferenced to Avaya Call Recorded. ACCCM is giving the below message when you save the extension:
WFO: Object reference not set to an instance of an object. WFO: Error saving CSCM Recorder item (Extension) number = 1000001) to CSCM serve http://l35.122.17.185:8080.
Which two statements describe the causes of this problem? (Choose two.)
- A. The databaseusername was not configured correctly.
- B. The CallRecorded wasnot added to the location.
- C. The web service userpassword was not configured correctly.
- D. The database passwordwas notentered correctly.
Correct Answer: B,C 🗳️
When trying to login info the Avaya Contact Center Control Manager (ACCCM) web portal for the first time, you receive a message that the authentication failed. You know that you need to look in the c:\windows\system32 folder and the windows\syswow64 folders.
What is the name of the file you need to check?
- A. passwdconf.xml
- B. authconfig.xml
- C. passwd.conf
- D. nav360config.xml
Correct Answer: D 🗳️
A company has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. The administrator would like to assign specific permissions to a specific user. How can the administrator assign the permissions?
- A. Assign the user a role and then customize the role for that user only in the permissionstab.
- B. The administrator must assign the user with the correct group. Permissions areassignedat the group level only.
- C. Create a custom role and assign the user to the role.
- D. Assign multiple roles to the user to customize permissions.
Correct Answer: C 🗳️
When integrating Avaya Contact Center Control Manager (ACCCM) with Avaya Quality Monitoring, it is necessary to create a login ID for the Quality Monitoring Database.
Which database role membership must be selected when creating the user?
- A. db_securityadmin
- B. db_owner
- C. db_datawriter
- D. witness_user_role
Correct Answer: B 🗳️
What must be configured in Avaya Contact Center Control Manager (ACCCM) before you can synchronize the ACCCM with the Communication Manager (CM)?
- A. Active Directory Logins
- B. Dial Plan Range
- C. ACCCM Location(s), CM and the Organization Chart
- D. ACCCM Supervisor, Administrator and users
Correct Answer: C 🗳️
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