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Avaya 3306 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Quality Monitoring | - Quality Monitoring Fundamentals
|
| Topic 2: Avaya Contact Recording | - Administration and Maintenance
|
Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:
A technician is configuring the Avaya Contact Recording to work in a CS1000 environment with multi-DN recording.
To support multi-DN recording, what is the minimum release of software on the CS1000 and Avaya Aura@ Contact Center?
- A. CS1000E Release 5.5 and Avaya Aura@ Contact Center 6.2
- B. CS1000E Release 4.5 and Avaya Aura@ Contact Center 6.2
- C. CS1000E Release 7.0 and Contact Center Manager Server (CCMS) 6.0
- D. CS1000E Release 6.0 and Contact Center Manager Server (CCMS) 7.0
Correct Answer: D 🗳️
A technician is preparing to install Enterprise Reporting on the Quality Monitoring server.
What is the correct installation order for this installation to work correctly?
- A. IBM Cognos 8, Reporting Net for Enterprise Reporting, Enterprise Reporting
- B. Report Net for Enterprise Reporting, IBM Cognos 8, Enterprise Reporting
- C. Enterprise Reporting, IBM Cognos 8, Report Net for Enterprise Reporting
- D. IBM Cognos 8, Enterprise Reporting, Report Net for Enterprise Reporting
Correct Answer: D 🗳️
A technician has just completed the installation of Enterprise Reporting on a server.
Which two settings need to be changed on the Avaya Quality Monitoring server to integrate with Enterprise Reporting? (Choose two)
- A. Modify the server roles under the system administration page on the Avaya Quality Monitoring server to Cognos reporting server.
- B. Modify the server roles under the system administration page on the Avaya Quality Monitoring server to include the reporting ETL server.
- C. Modify the server roles under System Administration Page on the Avaya Quality Monitoring server to include the reporting server.
- D. Modify the server roles under the system administration page on the Avaya Quality Monitoring server to include the Avaya Contact Recorder.
Correct Answer: B,C 🗳️
When an Avaya Contact Recording server is installed with more than one Network Interface Card (NIC), what should be set to indicate which NIC to use for Audio and screen content streams?
- A. General Setup > Recorder > Replay Server(s)
- B. General Setup > Recorder > IP address on this server to use for recordings
- C. General Setup > Recorder URL(s) of external port(s) to connect to
- D. General Setup > Recorder > Key Management Server
Correct Answer: B 🗳️
A customer has installed two Network Interface Cards (NICs) on an Avaya Contact Recording server, and they are unable to capture Real-time Transport protocol (RTP) packets.
What are three possible reasons they are encountering this problem? (Choose three)
- A. There is no network path between the Avaya Aura@ Communication Manager Media resources and the NIC on the Avaya Contact Recording server to use for RTP.
- B. There is no network path between both NICs and the recorded IP phones.
- C. The wrong NIC has been selected to use for RTP.
- D. Both NICs belong to the same subnet, and are on a different subnet than CLAN/H323, and AES IP address defined.
Correct Answer: B,C,D 🗳️
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