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Avaya 33160X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Configuration | 25% | - Pre-installation checks - Software installation and setup - Basic configuration and integration |
| Topic 2: Troubleshooting and Problem Resolution | 20% | - System error identification - Resolution of common issues - Log analysis and diagnostics |
| Topic 3: Architecture and Solution Overview | 20% | - System architecture and interfaces - Deployment models and requirements - Avaya Workforce Engagement components |
| Topic 4: Administration and Maintenance | 25% | - Monitoring and routine maintenance - Backup and restore procedures - User and system management |
| Topic 5: Upgrade and Migration | 10% | - Upgrade planning and prerequisites - Migration procedures - Post-upgrade verification |
Avaya Workforce Engagement Support Certified Sample Questions:
To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?
- A. Phone
- B. Quality
- C. CMS
- D. Dialer
Correct Answer: A 🗳️
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The customer decided to have the Avaya Delivery Dedicated integration with Multiple Device Registration
- A. In this scenario, which three statements about Multiple Registration are true? (Choose three)
- B. There is not dedicated softphone allocated for recording
- C. It provides the same benefits of Avaya Delivery Dedicated Integration Service Observe
- D. Each recording target requires a dedicated softphone
- E. Only two observers can be present on the same call
- F. It allows a dual recording solution
Correct Answer: C,D,F 🗳️
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Which log covers the Central Application Database server installation in Avaya Workforce Engagement?
- A. \logs\centralDWH\Summary
- B. \logs\CommonDB\Summary
- C. \logs\centralContact\Summary
- D. \logs\centralApp\Summary
Correct Answer: D 🗳️
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A technician needs to verify the license applied in Framework for an Avaya Contact Recorder Advanced (ACRA) To enable Trusted License, which feature must be checked under License Management?
- A. Enable Named Employees Unit of Measure
- B. Back Office - Item Tracking
- C. Avaya
- D. AWFO
- E. ACRA
Correct Answer: A 🗳️
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Which statement about Central Archive is true?
- A. It archives 100% of recordings (Compliance).
- B. It uses campaigns (rules) to determine which recordings to archive.
- C. The archive role resides on the recorder.
- D. It pulls and archives specified recordings from a local recorder only.
Correct Answer: B 🗳️
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