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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Collaboration with Stakeholders | 23% | - Facilitate communication between business and technical teams - Conduct effective meetings and presentations - Build consensus on requirements and solutions - Manage stakeholder expectations and priorities |
| Topic 2: User Story Development | 20% | - Break down epics into manageable user stories - Write clear and actionable user stories - Manage user story backlog and prioritization - Define acceptance criteria for user stories |
| Topic 3: Requirements Management | 23% | - Elicit and document functional and non-functional requirements - Manage requirements traceability - Validate and verify requirements with stakeholders - Prioritize requirements based on business value |
| Topic 4: Customer Discovery | 17% | - Document business requirements and user stories - Identify business needs, pain points, and objectives - Conduct stakeholder interviews and workshops - Analyze current state and future state processes |
| Topic 5: Business Process Mapping | 17% | - Create process flow diagrams and documentation - Analyze impact of changes on stakeholders - Identify process gaps and improvement opportunities - Map current and future business processes |
Salesforce Certified Business Analyst Sample Questions:
A business analyst at Universal Containers has begun user acceptance testing for a new Experience Cloud implementation with the project team. A major gap for one of the personas was identified in the documented scenarios.
What went wrong?
- A. Failure to validate the application against the functional requirements
- B. Failure to perform thorough unit testing during the development process
- C. Failure to include all stakeholders in the requirements gathering process
Correct Answer: C 🗳️
The project manager for Universal Container tells the business analyst (BA) that the developers on the team are having trouble understanding what to build because the acceptance criteria for the Sales Cloud user stories are confusing.
How should the BA respond to the feedback effectively?
- A. Recommend additional training resources.
- B. Ask for specific examples to review.
- C. Confirm that best practices are being followed.
Correct Answer: B 🗳️
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Universal Containers (UC) has chosen to implement Sales Cloud and Service Cloud to increase revenue and remove bottlenecks in its current processes. A business analyst (BA) is tasked with diagramming business processes.
What should the BA do to successfully meet governance requirements to identify the business purpose?
- A. Use UC's existing terminology.
- B. Adhere to agreed upon mapping standards.
- C. Identify resources engaged in each step.
Correct Answer: B 🗳️
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Universal Containers (UC) needs a Quip template to create Account plans. UC's business analyst has been tasked with documenting requirements for this initiative. During one of the business requirements gathering sessions, a sales manager notes that it's important the new template is user-friendly and only accessible to the account team.
Which option captures this requirement?
- A. Make the template user-friendly and accessible only by members of the account team.
- B. Accessible by members of the account team.
- C. The sales manager can make the template user-friendly.
Correct Answer: A 🗳️
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Which of the following User Management terms is best described by this definition: " Item assigned to a User that determines the functionality that they can access across the Salesforce ecosystem".
- A. User License
- B. Role
- C. Profile
- D. Username
Correct Answer: A 🗳️
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