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IBM Certified Solution Designer - Case Manager v5.1 Sample Questions:

1. Which statement best describes Case Analyzer reporting?

A) It contains out of the box reports for both active and completed cases.
B) It contains out of the box reports that are limited to active cases.
C) No out of the box reports are supplied.
D) It contains out of the box reports that are limited to completed cases.

2. Which must be installed and configured with IBM Case Manager to enable IBM Sametime?

A) Only Lotus Domino server, IBM Sametime community server, and IBM Sametime proxy server
B) Only Lotus Domino server, IBM Sametime client, and IBM Sametime proxy server
C) Only IBM Sametime proxy server and Lotus Domino server
D) Only IBM Sametime client and Lotus Domino server

3. What tool is used to import a solution package?

A) IBM FileNet Enterprise Manager
B) IBM Case Manager Builder
C) IBM Case Manager Administration Client
D) IBM FileNet Process Designer

4. What is a reason to use IBM BPM within the context of an ICM Solution?

A) To provide web service choreography for transactions among applications.
B) To provide an integration to Lotus Forms.
C) To provide messaging integration via case properties.
D) To provide document management capabilities within ICM.

5. What is the key difference between case management and business process management?

A) Cases tend to be predictable and rely on system control or business rule based control flow.
B) The emphasis of case management is on designing a step by step procedure to solve a business problem; the emphasis of business process management is on designing a flexible solution for knowledge workers to solve a repeatable problem.
C) In case management, the business problem is solved by a knowledge worker using tasks that may have been modeled; in business process management, the business problem is always solved by following a modeled process.
D) Cases may not always involve human participation, while a business process solution always require human interaction.

Solutions: