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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Field Service Fundamentals | - Field service business processes and use cases
|
| Configuration and Implementation | - Field Service setup and configuration
|
| Scheduling and Dispatch | - Scheduling optimization
|
| Work Order Management | - Work order creation and lifecycle
|
| Reporting and Optimization | - Analytics and performance tracking
|
| Mobile Workforce Management | - Salesforce Field Service Mobile App
|
Salesforce Agentforce Field Service and Operations Consultant Sample Questions:
Which two objects are required when configuring an optimization job? Choose 2 answers
- A. Scheduling Policy
- B. Service Territory
- C. Polygons
- D. Work Type
Correct Answer: A,B 🗳️
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Which type of record should a Consultant use to specify a pre-defined set of parts for an annual service Work Order?
- A. Work Order Line Item
- B. Product Request
- C. Work Type
- D. Asset
Correct Answer: C 🗳️
Explanation: Only visible for BraindumpsIT members. You can sign-up / login (it's free).
Service technicians at AW Computing use the Field Service mobile application when inThe field. The technicians rely on Knowledge articles to assist them with completingAssigned work.
How should the solution be configured to ensure technicians can access relevantKnowledge articles?
- A. Create a quick action on the work order to search the Knowledge base.
- B. Attach the relevant articles to the work order or work order line items.
- C. Update the Service Appointment page layout to include the Articles related list.
- D. Add the Knowledge Lightning component to the Field Service mobile app.
Correct Answer: B 🗳️
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Universal Containers performs maintenance and repairs on Assets in the field and Wants to increase first-time fix rates.
What should a Consultant include when creating a Work Order?
- A. Products Required and Skill Requirements
- B. Estimated Duration and Service Level Agreement
- C. Products Required and Estimated Duration
- D. Skill Requirements and Products Consumed
Correct Answer: A 🗳️
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At Universal Containers, the Service Territory member's time zone is one hour behind the Service Territory time zone. How should the Consultant ensure proper scheduling and optimization for the member?
- A. Change the time zone on the Service Territory Member's user record to match the Service Territory's time zone.
- B. Add one hour to the start and end times on the Service Territory.
- C. Subtract one hour from the start and end times on the Service Territory.
- D. Add one hour to the start and end times on the Service Territory Member's Operating Hours.
Correct Answer: D 🗳️
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