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How to Prepare For ITIL® Foundation Certification
Preparation Guide for ITIL® Foundation Certification
Introduction for ITIL® Foundation Certification
ITIL is a framework created by the United Kingdom government for managing IT. Within this framework, there are many certifications that are given to individuals who have achieved certain levels of knowledge in the field of ITIL. This article will be discussing one such certification exam which is known as ITIL 4 Foundation. The ITIL 4 Foundation exam is only offered once a year and it has two distinct formats: paper and online, but it can also be taken multiple times per year and each time counts as a separate certification. ITIL 4 Foundation JPN Dumps as well as ITIL 4 Foundation JPN Practice Test, contains all the exam details and will help you prepare yourself better for the certification exam.
ITIL ITIL-Foundation Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Four Dimensions of Service Management | 17% | - Information and technology - Partners and suppliers - Value streams and processes - Organizations and people |
| Topic 2: ITIL Service Value Chain Activities | 15% | - Obtain/Build, Deliver and Support - Plan, Improve, Engage - Design and Transition |
| Topic 3: ITIL Guiding Principles | 20% | - Optimize and automate - Collaborate and promote visibility - Start where you are - Focus on value - Keep it simple and practical - Think and work holistically - Progress iteratively with feedback |
| Topic 4: ITIL Practices | 15% | - Service management practices - Technical management practices - General management practices |
| Topic 5: Key Concepts of Service Management | 15% | - Service and service relationships - Value, outcomes, costs, and risks - Products, services, and service offerings |
| Topic 6: ITIL Service Value System | 18% | - Continual improvement - Governance - Service Value Chain - Overview of the Service Value System |
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