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Preparation Process
ITIL ITILSC-SOA requires thorough preparation, so the applicants need to be pretty serious about it. They may consider using the official training course designed to help the students understand five ITIL lifecycle stages. These include service strategy, service transition, service operation, service design, as well as continual service improvement. Moreover, the course proposes guidance on the best way to develop service offerings for the support of users and business needs. The specialists can find the details of this training option on the certification webpage.
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
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ITILSC-SOA Test Details
The ITILSC-SOA test will be including 8 MCQs, which are scenario-based and will be running for 1.5 hours. Those not using their mother tongue during exam-taking will have 2 hours to complete it. Getting 70% and more is the qualification needed to get the endorsement. For a better perspective of what is contained in the final exam, ensure to take the appropriate training course as it is compulsory and utilize reliable study guides, which will be covered next.
EXIN ITILSC-SOA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Catalogue Management | - Catalogue Structure and Maintenance
|
| Topic 2: Business Relationship Management | - Customer and Business Relationships
|
| Topic 3: Organizing, Technology and Implementation | - Technology and Implementation Considerations
|
| Topic 4: Introduction to Service Offerings and Agreements | - SOA Context
|
| Topic 5: Service Level Management | - Service Agreements
|
| Topic 6: Supplier Management | - Supplier Lifecycle
|
| Topic 7: Financial Management for IT Services | - Financial Processes
|
| Topic 8: Demand Management | - Demand Analysis
|
| Topic 9: Service Portfolio Management | - Service Portfolio
|
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