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WGU Information-Technology-Management Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: IT Fundamentals & Concepts | 20% | - Data, information, and knowledge management - Role of IT in business - Information systems types and components |
| Topic 2: Networking & Infrastructure | 15% | - Cloud computing and virtualization - IT infrastructure management - Network types, protocols, and architecture |
| Topic 3: IT Security & Risk Management | 15% | - Threats, vulnerabilities, and controls - Security principles: confidentiality, integrity, availability - Risk assessment and mitigation |
| Topic 4: Systems Development & Lifecycle | 20% | - SDLC phases and models - Requirements gathering and analysis - Design, implementation, and maintenance |
| Topic 5: IT Governance, Strategy & Ethics | 15% | - Compliance, policies, and ethics - IT alignment with business goals - IT service management and ITIL basics |
| Topic 6: Data Management & Databases | 15% | - Data integrity, security, and governance - SQL and data querying - Database models and design |
WGU Information Technology Management QGC1 Sample Questions:
1. How do leaders use organization as a management strategy?
A) By creating informal groups to solve problems flexibly
B) By building teams for efficiency and productivity
C) By encouraging independent work to enhance creativity
D) By forming ad hoc teams to foster spontaneous collaboration
2. Which operational customer relationship management (CRM) technology maintains customer data and identifies prospective customers for future sales?
A) Campaign management
B) Contact management
C) Cross-selling
D) Call scripting
3. Which hardware component controls and carries out operations within a computer system?
A) Graphics card
B) Random access memory
C) Processor
D) Hard drive
4. Which Agile methodology focuses on process optimization?
A) Lean software development
B) Feature-driven development
C) Dynamic systems development
D) Extreme programming
5. Which type of testing in the systems development life cycle (SDLC) focuses on how different components of the software work together?
A) Parallel testing
B) Integration testing
C) Acceptance testing
D) Unit testing
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: B |
