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Salesforce Certified Slack Consultant Sample Questions:

1. Your client is working on an important merger and acquisition project that is confidential. The project team needs to work together in a non-public way. In your Grid Design Workshop, you recommend creating a workspace dedicated to this merger and acquisition project.
In addition to recommending this separate workspace, what type of access will you recommend?

A) By request
B) Hidden
C) Invite-only
D) Open

2. You just kicked off a new engagement with a customer and you're in the initial experience discovery phase, gathering information about your customer.
Why is it important to ask your client about existing Slack apps and frequently used apps for the Slack launch experience?

A) Users may need training on other apps to make their work more productive.
B) There may be unequal access to apps based on teams and departments.
C) There may be opportunities for new Slack integrations that can make the Slack user experience more productive.
D) There may be apps that impede the adoption of Slack.

3. Creameri Ice Cream Co. has high satisfaction ratings from ice cream customers, but low employee satisfaction ratings. In the monthly engagement surveys, employees consistently state they are not always aware when shipments are scheduled to arrive and when there are company-wide announcements.
In order to help Creameri Ice Cream Co. improve employee satisfaction, what types of information should you prioritize gathering during your discovery call?

A) Learnings from the Creameri Ice Cream Co. employee satisfaction survey
B) Insights about existing pain points and how Creameri Ice Cream Co. collaborates today
C) Schedule of Creameri Ice Cream Co. deliveries and expected delays
D) A list of all other projects Creameri Ice Cream Co. is working on at the moment that may impact employee satisfaction

4. You are designing Admin Essentials materials for your client. As you are reviewing the Policies & Settings documentation, you learn that Workspace Admins do not have permission to approve app requests.
How do you proceed with your curriculum design?

A) Speak to the client's technical architect and encourage them to turn on app approval across the organization.
B) Deliver your standard material about apps and encourage training participants to ask IT to enable app approval.
C) Consult with your learning lead to discuss if and how they would like you to cover app approvals in your training materials.
D) Only invite Org Owners and Admins to the Admin Essentials training so you can cover app approvals.

5. RedSplash Corp is trying to determine Slack adoption by department to understand where managers can identify Slack champions who can train other internal users.
What attributes mapping can you suggest to get an insight into this data?

A) Push SCIM attributes enterprise.department and enterprise.manager.managerId from IDP to populate the custom profile fields "Department" and "Manager" in Slack.
B) Map SCIM attributes dept and mgr to populate the custom profile fields "Department" and "Manager" in Slack.
C) Create custom profile fields "Department" and "Manager" so members can update them manually.
D) Create custom profile fields "Department" and "Manager" so SCIM can push values to these fields.

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