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Avaya 37820X Exam Syllabus Topics:

Avaya Midsize Solution Design Sample Questions:

1. A customer has an existing Business Communications Manager (BCM) with Avaya 1220 and 1230 IP Deskphones. The Account Manager wants to reuse the sets and minimize the cost of the quote.
Which statement about reusing existing sets from a BCM on an IP Office is true?

A) The existing sets will operate the same on the IP Office.
B) There will be some operational or feature differences.
C) The features supported on BCM are the same as the IP Office.
D) IP Office supports ail BCM sets.

2. Web Traveling.com is using Outlook with an Exchange server. You have proposed that the customer use the Outlook plug-In.
What does this plug-In do for the users at Web Travellng.com?

A) it adds a subset of one-X Portal functionality to the Outlook window.
B) It adds Outlook access to the Avaya IX Workplace Client for IP Office.
C) It adds Avaya IX Workplace Client functionality to the Outlook window.
D) it adds Outlook access to the one-X Portal desktop.

3. Refer to the Scenario: H&H Ticket.

The H&H Ticket company wants to replace their DEFINITY systems with a solution for which they can easily obtain parts and maintenance. The customer contact wants to know why they should migrate to IP Office"* and not Avaya Aura.
In addition to telling them that this solution was purpose-built to support midsize enterprises with up to 3000 users, what else would you tell them?

A) IP Office Includes built-in apps such as voicemail, audio and web collaboration, mobility, IM and Presence.
B) The IP Office can be virtualized in either a Nutanix or a VMware environment.
C) IP Office uses many of the same components and applications such as SBCE and System Manager.
D) IP Office integrates with a multi-channel contact center solution that can migrate to Avaya Aura Contact Center.

4. The Avaya Vantage"" K155 device has a telephony form factor. What does it mean to have a telephony form factor?

A) It must use a corded handset.
B) It does not Include a camera.
C) It does not have a touch screen.
D) It includes traditional dial pad.

5. Refer to the exhibit.

How does the Avaya Contact Center Select (ACCS) route contacts based on business logic to supported endpoints?

A) To IP Office and anchored In IP Office: A-6
B) Through IP Office, controlled by CCMS and anchored In the Media Server: A-6-2-5
C) Through IP Office, controlled by CCT and anchored In IP Office: A-6-1-7
D) Through IP Office, controlled by CCMS and routed to the phoneset directly: A-6-2-B

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