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Salesforce AP-203 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Discovery | 24% | - Define KPIs and business objectives - Analyze requirements and constraints - Assess customer IT ecosystem and architecture |
| Delivery and Implementation | 16% | - Integration and deployment best practices - Solution validation and optimization - Feature assessment: out-of-the-box vs custom |
| Planning and Design | 60% | - Asset management and MACD flows - Order capture, quoting and fulfillment design - Design scalable product catalog and data model - Migration strategy and data quality - Sprint planning and story prioritization |
Salesforce Accredited Agentforce Communications Professional Sample Questions:
UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account. Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?
- A. Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
- B. Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
- C. Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product
- D. Create an orchestration plan and define a scenario for each top product offer
Correct Answer: A,B 🗳️
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What are two primary purposes of assetization in Communications Cloud?
- A. To make products and services owned by the Account available to external systems when the order is complete.
- B. To create or update a representation of the customer ' s owned products and services in the Asset standard object.
- C. To facilitate the creation and processing of MACD orders.
- D. To cache the asset information in memory during fulfillment process for improved performance.
Correct Answer: B,C 🗳️
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A B2B telecommunications company uses Communications Cloud to sell technically complex products. Their operations team faced order fallouts due to incorrect configurations of the quotes. At the same time, their sales team said that it takes too much time to educate a new account executive due to the product ' s complexity, and even after studying, it doesn ' t prevent mistakes in the quotes. What two options need to be implemented to improve the current situation?
- A. Configure Advanced Rules to validate the quote configuration.
- B. Implement the Guided Sales using OmniScripts.
- C. Configure steps in the Order Fulfillment process to guide the product configuration.
- D. Create an order validation task in the Order Fulfillment process.
Correct Answer: A,B 🗳️
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A company is selling voice products to business customers. The offer allows customers to select devices of various models. The product modeler intends to create a phone add-on product specification with voice offers with a cardinality that allows up to 700. Which of the three statement are valid regarding the product model in this scenario?
- A. This type of modeling is not supported in EPC and modular should follow a flat modelling technique.
- B. Modeling children with large cardinalities can result in processing inefficiencies for MACD operations.
- C. Since the product model uses OOTB feature of EPC, MACD operations and decomposition are guaranteed to work well
- D. Product Model use hierarchical modeling which is natively supports EPC
- E. Product model uses OOTB features from EPC. Decomposition may fail when the maximum number of products is processed.
Correct Answer: B,D,E 🗳️
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Universal containers (UC) sells bundle of the TV service and VOIP line to its customer UC requires a modem to be one of the technical products as part of the bundle decomposition. UC also requires that when a customer orders as additional VOIP line in the future, it reuses the same modem technical product that was decomposed as part of initial bundle order.
- A. Create an M:1 decomposition relationship between TV to Modem and VOIP to Modem and set scope to account on modem technical product
- B. Create an M:1 decomposition relationship between TV to Modem and delete the decomposition relationships after the initial bundle order.
- C. Create a 1:1 decomposition relationship between TV and VOIP to modem and set the scope to order item on Modem Technical Product
- D. Create a 1:1 decomposition relationship between TV to Modem and VOIP to Modem and decompose conditionally based on whether the modem Is already present in the Technical Inventory
Correct Answer: A 🗳️
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