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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Core architecture and data model - Licensing, permitting, and inspection management - Employee experience and emergency response capabilities - Document processing, eSignature, and reporting tools - Grants management and program administration |
| Topic 2: Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Solution design and requirements mapping - Governance and compliance considerations - Data management, scalability, and quality assurance - Deployment methodology and change management |
| Topic 3: Public Sector Solution Product Configuration | 36% | - Service Cloud and Experience Cloud setup for citizen services - Configure OmniStudio components for public sector workflows - Action plans, automation, and business rules implementation - Security, sharing, and compliance configuration |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
Bobahaven has previously implemented Agentforce Service to handle constituent queries and complaints, including a constituent self-service digital experience. This was implemented previously using the Help Center template.
Bobahaven is now ready to implement the Public Sector Licenses, Permits, and Inspections modules, and wants to provide constituents with access to digital application forms.
What is the right solution for this requirement that minimizes customization and site maintenance?
- A. Create a new Applications digital experience using the Licenses and Permits Experience Site template, and deploy components such as OmniScripts and FlexCards to the new experience site.
- B. Create new pages and deploy components such as OmniScripts and FlexCards within the existing Help Center experience site.
- C. Create OmniOut components and deploy them to the existing Help Center experience site.
- D. Create a new Applications digital experience using the Licenses and Permits Experience Site template, and deploy OmniOut components to the new experience site.
Correct Answer: A 🗳️
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A Technical Consultant has been asked to give insight to the reviewers explaining how a particular grant seeker was prioritized now that the Prioritization Expression Sets and Matrix have been developed.
Which three tasks must the Technical Consultant do to accommodate this request?
- A. Create an Apex Trigger to document the decision steps performed.
- B. Create a Screen flow and incorporate the Decision Explainer component to display the outcome.
- C. Integrate the BRE with Decision Explainer.
- D. Assign the Decision Explainer Permission Set License to the appropriate user(s).
- E. Add the Decision Explainer Log History component to the Lightning record page(s).
Correct Answer: C,D,E 🗳️
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A government agency plans to implement Agentforce Public Sector for its licensing needs. They plan to leverage Business Rules Engine (BRE) to customize the solution to meet their business needs.
Which statement correctly describes the relationship between Expression Sets and Decision Matrices in the context of BRE?
- A. Expression Sets match input values to a table row and return the row ' s output values.
- B. Decision Matrices perform a series of calculations using matrix lookups and user defined variables and constants.
- C. Expression sets and decision matrices accept XML input from and return JSON output to, OmniScripts.
- D. Expression sets call decision matrices, which are tables that allow implementing of complex rules in a systematic, readable way.
Correct Answer: D 🗳️
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A government agency has implemented an eSignature solution and has chosen DocuSign as the vendor. As part of the non-functional requirements, the system needs to poll the status of signed envelopes.
What is the best way to achieve this requirement?
- A. Use the ContractStatusScheduler Apex class to schedule and poll DocuSign for statuses of envelopes submitted as part of the eSignature process.
- B. Use the REST API provided by DocuSign to poll the status of a particular envelope.
- C. Use the ContractDocumentStatusScheduler Apex class to schedule and poll DocuSign for statuses of envelopes submitted as part of the eSignature process.
- D. Use the ContractEnvelopeStatusScheduler Apex class to schedule and poll DocuSign for statuses of envelopes submitted as part of the eSignature process.
Correct Answer: D 🗳️
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A government agency is implementing Public Sector Solutions and their intake officer is looking to create a document checklist and review business license applications only. The agency is looking to create a document type for business license applications using the Intelligent Document Automation (IDA) and restrict the record access to the intake officer only.
What are the three steps a technical consultant should configure to satisfy the agency ' s use case?
- A. Create a Document Type
- B. Turn on Document Checklist
- C. Enable Intelligent Document Automation
- D. Create a document type under Notes and Attachment
- E. Assign permissions and permission sets for application forms
Correct Answer: A,B,E 🗳️
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