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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Core architecture and data model - Licensing, permitting, and inspection management - Employee experience and emergency response capabilities - Document processing, eSignature, and reporting tools - Grants management and program administration |
| Topic 2: Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Solution design and requirements mapping - Governance and compliance considerations - Data management, scalability, and quality assurance - Deployment methodology and change management |
| Topic 3: Public Sector Solution Product Configuration | 36% | - Service Cloud and Experience Cloud setup for citizen services - Configure OmniStudio components for public sector workflows - Action plans, automation, and business rules implementation - Security, sharing, and compliance configuration |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
Question 1
A government agency charges license fees for small businesses. The agency uses Public Sector Solutions to automate the license application process and dynamically calculate the license fee (based on multiple parameters, ex: revenue, industry type, etc...) for a specific business customer. Which public sector tools should be leveraged for this use case?
A. Application form using Flows and embed the Business Rules Engine to derive the license fee in the process.
B. Application form using Omniscripts and embed the license fee logic using integration procedures
C. Application form using Omniscripts and embed the Business Rules Engine to derive the license fee in the process.
D. Application form using Omniscripts and embed the license fee logic using triggered flows
Question 2
A permitting agency wants inspectors to complete inspections in areas with unreliable internet connectivity. Inspection results should synchronize automatically when a connection becomes available. Which Salesforce capability best supports this requirement?
A. Email-to-Case
B. Salesforce Mobile App with Field Service Mobile offline capability
C. Salesforce Scheduler
D. Reports and Dashboards
Question 3
A government agency is currently using Business Rules Engine (BRE). Part of the current Prioritization matrix includes household income and household size. To correctly calculate the Households Area Median Income (AMI) pool, the Expression Set needs to calculate the AMI and then evaluate the percentage against a predefined Federal Income Limit table to determine the prioritization pool. To accomplish this, the BRE designer should include how many decision matrices?
A. Only one to contain the prioritization pools with the Federal Income Limits.
B. One to contain the percentages in each prioritization pool and the second to contain the Federal Income limits to evaluate.
C. One to contain the percentages in each prioritization pool, a second to contain the household data, and the third to contain the Federal Income limits to evaluate.
D. Only to contain the prioritization pools.
Question 4
A customer wants to view multi- level data related to an Account, such as all the inspections performed and the regulatory violations found. They want to see this on the Account page layout.
What solution should the technical consultant use?
A. Use an Aura Lightning component
B. Use a Lightning Web component
C. Use an AppExchange component
D. Use a Hierarchical View component
Question 5
A government agency is planning a Public Sector Solutions implementation. What are three main constraints that government agencies often have in project implementation?
A. Scope, Tools and Cost
B. Workshops, Schedule and Cost
C. Scope, Resources and Cost
D. Scope, Schedule and Cost
Solutions:
| Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: B | Question 5 Answer: D |
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