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Salesforce AP-212 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Reporting and Analytics | - Loyalty performance tracking
|
| Topic 2: Data Model and Integration | - Loyalty data architecture
|
| Topic 3: Member and Account Management | - Member enrollment and profiles
|
| Topic 4: Loyalty Management Fundamentals | - Core concepts of loyalty programs
|
| Topic 5: Program Setup and Configuration | - Tier management
|
| Topic 6: Engagement and Promotions | - Campaign and promotion setup
|
Salesforce Loyalty Management Accredited Professional Sample Questions:
Question 1
A retailer of sports clothing and accessories is currently looking to roll out a Loyalty Program for its customers and sets up a Loyalty Program using Salesforce Loyalty Management. The retailer has decided to implement four-tier groups that will be associated with the program.
What are the three necessary attributes that need to be defined when setting up tier groups?
A. Qualifying period
B. Tier Model
C. Fixed Tier Model
D. Non-Qualifying Period
E. Tier Period
Question 2
Northern Trail Outfitters an online clothing store has recently enabled the Loyalty Program. Which objects count toward data storage capacity?
A. Person Account, Orders, Loyalty Program Members, Transaction Journals
B. Person Account, Email Messages, Transaction Journals, Loyalty Member Currency
C. Person Account, Loyalty Ledgers, Cases, Loyalty Program Currency
D. Person Account, Loyalty Member Tier, Orders, Loyalty Program Members
Question 3
Northern Trail Outfitters would like to encourage sustained engagement with its brand over time, the company has created a Promotion that issues a bonus reward to members who make three purchases in a single month.
What type of Loyalty Promotion should the Administrator use?
A. Aggregate Promotion
B. Joint Promotion
C. Standard Promotion
D. Cumulative Promotion
Question 4
A company's Marketing Team needs to set up a promotion and use Promotion Market Segments where members of a specific age range and with expressed preferences will benefit from this promotion.
What is the recommended solution for the team to set up the Promotion Market Segments?
A. Salesforce Reports and Dashboards
B. Salesforce Customer Data Platform
C. Salesforce Marketing Cloud
D. Custom coded solution
Question 5
Northern Trail Outfitters (NTO) has launched a new promotion, which gives a hat and a pair of gloves to each member of the Loyalty Program that bought a coat in winter. However, winter has arrived, and the reports are missing information about the voucher definition of hat and gloves associated with any existing voucher and have found that there are transactions that contain the coat product.
Which two options should the Loyalty Administrator review to verify why the promotion vouchers associated with the members who have bought coats are missing?
A. That the member is a campaign member of the promotion campaign.
B. That the flow is active and has been created to apply the promotion.
C. That the promotion has been created with the characteristics, correct dates, and the associated Voucher Definition.
D. That the promotion has specified the Current Liability Amount.
Solutions:
| Question 1 Answer: A,B,E | Question 2 Answer: A | Question 3 Answer: D | Question 4 Answer: B | Question 5 Answer: B,C |
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