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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

Question 1

Which two features below are supported in the reference integration between Loyalty and Commerce Cloud?

A. Loyalty membership merge
B. Loyalty member profile
C. Loyalty member enrollment
D. Resetting tier points

Question 2

A company has recently rolled out a Loyalty Program. The customer support agents need to manually adjust the points for Loyalty Program Members.
On which three Loyalty pages will customer support agents be able to adjust points?

A. Contact page
B. Account page
C. Transaction Journal
D. Loyalty Program Member Related List
E. Loyalty Program Member page

Question 3

An Administrator uses Analytics for Loyalty to develop an InApp-Dashboard showing top and bottom agent performers on the Loyalty call center.
Which dashboard readily available through the Analytics Studio tool can be used to track agents' performance based on the number of members assisted, customer satisfaction scores, and modifications?

A. Program Manager Home Dashboard
B. Member Services Manager Home Dashboard
C. Loyalty Member Services Dashboard
D. Team Performance Dashboard

Question 4

An administrator need to analyze the performance of the Loyalty Program.
What Loyalty Analyze permission does a System Administrator need to set up a customized?

A. CRM Analytics User
B. Loyalty Analytics User
C. Data pipeline user
D. CLAAnalytics base admin

Question 5

An Administrator needs to analyze the performance of the Loyalty Program.
What Loyalty Analytics permission does a System Administrator need to set up and customize?

A. CRM Analytics User
B. Loyalty Analytics User
C. CLAAnalytics Base Admin
D. Data Pipeline User

Solutions: