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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Quality Management | - Total Quality Management (TQM) - Six Sigma and Continuous Improvement |
| Project and Operations Scheduling | - Project Management Basics - Scheduling Techniques |
| Operations Management Foundations | - Introduction to Operations and Productivity - Operations Strategy and Competitiveness |
| Supply Chain and Inventory Management | - Inventory Models and Control Systems - Just-in-Time (JIT) and Lean Operations - Supply Chain Design and Logistics |
| Forecasting and Planning | - Demand Forecasting Methods - Aggregate Planning |
| Process Design and Analysis | - Process Mapping and Flow - Capacity Planning and Bottlenecks |
WGU Operations Management (C215, VDC2) Sample Questions:
1. Which definition used for quality evaluates how well a product performs its intended function?
A) Value for price paid
B) Psychological criteria
C) Fitness for use
D) Support services
2. What are two strategic objectives for every member of the supply chain?
Choose 2 answers
A) Becoming more efficient
B) Finding the best distribution location
C) Increasing cost effectiveness
D) Increasing end-customer demand
E) Reducing production and delivery times
3. Which two capacity measurement concepts should a firm consider when conducting a location analysis?
Choose 2 answers
A) Proximity to sources of supply
B) Building employee relations
C) Throughput time
D) Site considerations
4. What is a major factor in the decision to locate a business near its primary market territory?
A) Proximity to a community center
B) Proximity to labor
C) Proximity to parks
D) Proximity to customers
5. Which continuous improvement method does Cpk measure?
A) Parts per million on the capability index
B) How close one is to a target and how consistent one is with the average performance
C) What a process is capable of and how long it will take to conclude
D) The most common measurement process
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,C | Question # 3 Answer: A,D | Question # 4 Answer: D | Question # 5 Answer: B |
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