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WGU Operations-Management Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Quality Management Methods | 25% | - Quality Tools and Techniques
|
| Process Design and Analysis | 20% | - Process Performance
|
| Forecasting and Project Management | 20% | - Demand Forecasting
|
| Supply Chain and Inventory Management | 20% | - Supply Chain Design
|
| Capacity Planning and Facility Layout | 15% | - Capacity Concepts
|
WGU Operations Management (C215, VDC2) Sample Questions:
1. What helps an organization identify and plan the actions necessary to meet current and future customer demands?
A) Production capacity
B) Software development
C) Current economic conditions
D) Capacity planning
2. Why might a company avoid using demand-based options such as inventory and backorders over a long period of time?
A) It is time consuming.
B) It is more risky.
C) It negatively affects hiring and firing.
D) It negatively affects subcontracting.
3. A manufacturing company decides to open a new distribution center location in order to minimize distribution costs to warehouses or stores.
What tool should the manufacturing company use to determine where the new distribution center should be located?
A) By using the break-even analysis
B) By using the transportation method
C) By using the load-distance model
D) By using the center-of-gravity approach
4. A company manufactures and distributes its own products.
When should the company consider outsourcing its distribution?
A) When the company can no longer accurately forecast its transportation costs
B) When the company's distribution costs are the lowest in the industry
C) When the company determines that distribution is no longer a core function
D) When new federal regulations give the company a competitive advantage
5. What are two ways management can assist employees' focus in a just-in-time (JIT) processing environment?
Choose 2 answers
A) Ensure that workers receive multifunctional training
B) Separate the cultures in the organization so there will be no conflicts
C) Require workers to use free time to do quality control charting
D) Develop an incentive system to reward workers for their efforts
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: A,D |
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