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NEW QUESTION # 110
The IT department has determined that problems with a business report are due to quality issues within a set of data to whom should IT refer the matter for resolution?

• A. Business analyst
• B. Data steward
• C. Internal audit
• D. Data architect

Answer: B

Explanation:
A data steward is a subject matter expert who is responsible for defining and maintaining the integrity of a specific type of data or data domain1. They help the organization build data glossaries, create and maintain data quality rules, and determine who has access to data1. Data stewards also work closely with any system of record to ensure proper controls are in place and are maintained to ensure the data produced is of high quality2. Therefore, if the IT department has determined that problems with a business report are due to quality issues within a set of data, they should refer the matter to the data steward for resolution. Reference:= CGEIT Review Manual, Chapter 3: Benefits Realization, Section 3.2: IT Value Delivery Processes, Subsection 3.2.4: Data Quality Management, Page 103.

NEW QUESTION # 111
Which of the following should be done FIRST when designing an IT balanced scorecard?

• A. Review the IT resource plan.
• B. Develop key performance indicators (KPIs).
• C. Analyze the business strategy.
• D. Communicate to stakeholders

Answer: C

Explanation:
An IT balanced scorecard (BSC) is a tool that helps align IT goals and performance with the business strategy and vision. The first step in designing an IT BSC is to analyze the business strategy and understand its objectives, priorities, and challenges. This will help identify the key stakeholders, customers, and value propositions of the IT function, as well as the critical success factors and risks that affect IT performance.
Analyzing the business strategy will also help define the scope and purpose of the IT BSC, and establish the linkages between the IT goals and the business goals. Analyzing the business strategy should be done before developing key performance indicators (KPIs), communicating to stakeholders, or reviewing the IT resource plan, as these steps depend on the clarity and alignment of the business strategy.

NEW QUESTION # 112
Which of the following should be considered FIRST when assessing the implications of new external regulations on IT compliance?

• A. Resource burden for implementation
• B. Gaps in skills and experience of IT employees
• C. IT policies and procedures that need revision
• D. Impact on contracts with service providers

Answer: C

Explanation:
When assessing the implications of new external regulations on IT compliance, the first consideration should be the IT policies and procedures that need revision. This initial focus ensures that the foundational guidelines governing IT operations are aligned with the new regulatory requirements, forming the basis for compliance.
While the resource burden for implementation, gaps in skills and experience of IT employees, and the impact on contracts with service providers are important considerations, they follow the primary step of ensuring that IT policies and procedures are in compliance with new regulations.

NEW QUESTION # 113
Which of the following are the main benefits of using Information Services Procurement Library (ISPL)? Each correct answer represents a complete solution. Choose all that apply.

• A. The proposals of consumers become comparable.
• B. The contract can be used as a control instrument.
• C. The customer can take advantage of the competitive market.
• D. The use of a strategy that really fits the situation.

Answer: B,C,D

NEW QUESTION # 114
An IT steering committee is preparing to review proposals for projects that implement emerging technologies. In anticipation of the review, the committee should FIRST:

• A. determine if the IT staff can support the emerging technologies.
• B. require a capacity plan and framework review for the emerging technologies,
• C. require a review of the enterprise risk management framework.
• D. understand how the emerging technologies will influence risk across the enterprise.

Answer: D

NEW QUESTION # 115
Which of the following should be the CIO's GREATEST consideration when making changes to the IT strategy?

• A. Has the impact to the enterprise architecture been assessed?
• B. Have IT risk metrics been adjusted?
• C. Have key stakeholders been consulted?
• D. Has the investment portfolio been revised?

Answer: D

NEW QUESTION # 116
Which of the following stages of the Forrester's IT Governance Maturity Model describes that the IT governance processes are applied across the enterprise where all business units/entities conform to the same set of IT governance processes, and IT investment decisions are based on the enterprise view?

• A. Stage 2-Fragmented
• B. Stage 4-Best practices
• C. Stage 1-Ad hoc
• D. Stage 3-Consistent

Answer: D

NEW QUESTION # 117
Which of the following frameworks describes a standard for processes within business information management at the strategy, management and operations level?

• A. COBIT
• B. TOGAF
• C. Val IT
• D. BISL

Answer: D

NEW QUESTION # 118
Which of the following steps of IT governance program establishes a balanced scorecard mechanism for measuring current performance that are related to the IT governance focus areas?

• A. Define target areas
• B. Develop improvement strategies
• C. Understand and define the risks
• D. Measure results

Answer: D

NEW QUESTION # 119
Which of the following is the MOST important benefit of effective IT governance reporting?

• A. Business executives better understand IT's value contribution to the enterprise
• B. The enterprise balanced scorecard is aligned with IT dashboards.
• C. IT processes are improved in line with business requirements.
• D. IT key performance indicators (KPIs) are included in the enterprise-level KPI dashboard.

Answer: A

NEW QUESTION # 120
Of the following, who should be responsible for ensuring the regular review of quality management performance against defined quality metrics?

• A. Internal auditors
• B. Risk management team
• C. Executive management
• D. Process owners

Answer: D

NEW QUESTION # 121
Which of the following will BEST enable an enterprise to convey IT governance direction and objectives?

• A. Business processes
• B. Principles and policies
• C. Corporate culture
• D. Skills and competencies

Answer: B

Explanation:
Principles and policies are the best way to convey IT governance direction and objectives, as they provide a clear and consistent framework for decision making, behavior, and actions in the organization. Principles are the fundamental statements that guide the IT governance process and reflect the values and beliefs of the organization. Policies are the specific rules and procedures that implement the principles and ensure compliance with the IT governance objectives12.
Skills and competencies are the abilities and knowledge that enable the IT staff to perform their roles and responsibilities effectively. They are important for achieving IT governance objectives, but they do not convey them directly. Skills and competencies are developed through training, education, and experience3.
Corporate culture is the shared set of norms, beliefs, and values that influence the behavior and attitudes of the organization's members. Corporate culture can support or hinder IT governance, depending on how well it aligns with the IT governance objectives. Corporate culture is influenced by leadership, communication, and incentives4.
Business processes are the activities and tasks that deliver value to the organization's customers and stakeholders. Business processes are aligned with the IT governance objectives to ensure efficiency, effectiveness, and quality. Business processes are designed, executed, monitored, and improved using various methods and tools5.
References: 1: What is IT governance? A formal way to align IT & business strategy | CIO1 2: IT Governance:
Definition, Frameworks, and Best Practices - InvGate2 3: IT Governance Framework in ITSM - KnowledgeHut4 4: Corporate governance of information technology - Wikipedia3 5: What Is IT Governance? Definition, Practices and Frameworks5

NEW QUESTION # 122
An enterprise has identified a number of plausible risk scenarios that could result in economic loss associated with major IT investments. Which of the following is the BEST method to assess the risk?

• A. Quantitative analysis
• B. Cost-benefit analysis
• C. Qualitative analysis
• D. Business impact analysis (BIA)

Answer: A

Explanation:
Quantitative analysis is the best method to assess the risk of plausible scenarios that could result in economic loss associated with major IT investments, because it tries to assign objective numerical or measurable values to the components of the risk assessment and to the assessment of potential loss1. Quantitative analysis can help estimate the probability and impact of risk events, calculate the expected monetary value (EMV) of risk, and compare the costs and benefits of different risk responses2. Quantitative analysis can also provide a more accurate and objective basis for decision making than qualitative analysis, which is scenario-based and relies on subjective judgments1. Reference := 1: Risk Assessment and Analysis Methods: Qualitative and Quantitative - ISACA12: 6 Types of Risk Assessment Methodologies + How to Choose - Drata2

NEW QUESTION # 123
Which of the following roles is used to ensure that the confidentiality, integrity, and availability of the services are maintained to the levels approved on the Service Level Agreement (SLA)?

• A. The Change Manager
• B. The Configuration Manager
• C. The IT Security Manager
• D. The Service Level Manager

Answer: C

NEW QUESTION # 124
An IT steering committee has received a report that supports the economic and service benefits of moving infrastructure hosting to an external cloud provider. Business leadership is very concerned about the security risk and potential loss of customer dat a. What is the BEST way for the committee to address these concerns?

• A. Mandate there will be no customer data at rest stored on cloud servers used by the vendor.
• B. Include compliance with the enterprise's data governance policy in the contract.
• C. Ensure reporting and penalty clauses are included in the contract for any loss of data.
• D. Require an encrypted connection between the cloud and enterprise servers.

Answer: B

Explanation:
According to the CGEIT exam guide, data governance is the set of processes that ensure that important data assets are formally managed throughout the enterprise. Data governance ensures that data can be trusted and that people can be made accountable for any adverse event that happens because of low data quality. It is about putting people in charge of fixing and preventing issues with data so that the enterprise can become more efficient. Data governance also describes an evolutionary process for a company, altering the company's way of thinking and setting up the processes to handle information so that it may be utilized by the entire organization. When moving infrastructure hosting to an external cloud provider, it is essential to include compliance with the enterprise's data governance policy in the contract. This will ensure that the cloud provider follows the same standards and practices as the enterprise regarding data quality, security, privacy, availability, integrity and reliability. This will also help to mitigate the risk of data breaches, loss or misuse, and to protect the reputation and trust of the enterprise and its customers. Reference: CGEIT Exam Candidate Guide, page 16. CGEIT Certification, Building Cloud Governance From the Basics

NEW QUESTION # 125
Which of the following areas tracks the project delivery, and monitors the IT services?

• A. Performance measurement
• B. Strategic alignment
• C. Value delivery
• D. Risk management

Answer: A

NEW QUESTION # 126
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