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SAP C-FSM-2211 Exam Syllabus Topics:

Topic	Details
Topic 1	Mobile SAP Field Service Management application Know the advantages of using business rules and how to apply them for different use cases
Topic 2	Explain the basic concept of Crowd service Explain the features of mobile Field Service Management application and know how to accept
Topic 3	Outline the use cases of Smartforms and how to create and use them Explain the basic concepts of integration between SAP Field Service Management
Topic 4	Explain where to find analytic reports in SAP Field Service Management Outline the features of Planning and Dispatching and know how to create and assign a service call
Topic 5	Know the main architectural components as well as the basic features of the administration module Explain the entire end-to-end execution steps starting from consumer self-service

 

NEW QUESTION # 51
Where can you define the user access to the SAP Field Service management Mobile app? Choose the correct answer.

• A. In the SAP Field Service management Mobile app
• B. In the SAP Field Service management Crowd Service Marketplace
• C. In the SAP Field Service management Self-Service Portal
• D. In the SAP Field Service Management Web App

Answer: D

NEW QUESTION # 52
As a service planner, you are viewing the list of best matching technicians, which information is displayed?
Note: There are 2 correct answers to this question.

• A. Missing Skills
• B. Booked assignments
• C. Availability Status
• D. Worktime pattern

Answer: A,C

NEW QUESTION # 53
What object is bidirectional when integrating FSM with C4C? Choose the correct answer.

• A. Activity
• B. Equipment Item
• C. Service Contract
• D. Service call

Answer: A

NEW QUESTION # 54
Which of the following steps can you perform in the planning board as a dispatcher? Note: There are 2 correct answers to this question.

• A. Define Core hours.
• B. Release Assignments
• C. Enter materials used
• D. Create Technician Skills

Answer: B,D

NEW QUESTION # 55
What can you set in a scheduled business rule? Note: There are 2 correct answers to this question.

• A. Notification
• B. Condition
• C. Frequency
• D. Order

Answer: C,D

NEW QUESTION # 56
How does SAP Field Service Management ensure reliability and security within the solution? Note: There are
3 correct answers to this question.

• A. Knowledge base access for customers and employees via Self-Service Portal
• B. Automated timeout if the application is NOT actively used for a certain time
• C. Al-Powered platform to faster customer experience
• D. Allowance of Two-factor Authentication with password and defined hardware
• E. Encryption of all data stored in the cloud (AES 256bit)

Answer: B,D,E

NEW QUESTION # 57
How does the data loader help you prepare and send data to the SAP Field Service Management cloud database?
Note: There are 2 correct answers to this question.

• A. You can use it to download a list of master data object records.
• B. You can use it to download a template for a selected data object type.
• C. You can use it to upload a formatted and populated data record file.
• D. You can use it to define and upload new custom data objects.

Answer: B,D

NEW QUESTION # 58
You want to create a new Smartform, which fields would you define? Choose the correct answer.

• A. Description, Category, Revision, Tag
• B. Name, Description, Revision, Type
• C. Name, Description, Category, Labels
• D. Description, Revision, Type, Tag

Answer: C

NEW QUESTION # 59
You are an administrator responsible for maintaining settings at account and company level. Which of the following settings do you maintain at company level? Note: There are 2 correct answers to this question.

• A. Password policy
• B. Screen configurations
• C. Business rules
• D. User groups

Answer: B,C

NEW QUESTION # 60
You want to make an activity available on the service technician's mobile device using the planning board.
Which of the following are mandatory steps? Note: There are 2 correct answers to this question.

• A. Drop the activity onto the technician.
• B. Identify a suitable technician by skills.
• C. Click and release the assignment.
• D. Check the availability of the technician.

Answer: A,C

NEW QUESTION # 61
Which actions are possible with the data loader? Note: There are 2 correct answers to this question.

• A. Enable data validation
• B. Generate sample upload file
• C. Choose Data update option
• D. Export

Answer: B,C

NEW QUESTION # 62
What statements are correct regarding company types? Choose the correct answer.

• A. Reserved material as organization of parts for a particular activity and reservation of stock
• B. Inventory Management can be used in standalone scenarios
• C. Define value mapping for product types
• D. Usage of ERP Master data in ERP scenario

Answer: D

NEW QUESTION # 63
What can you do with a picker element within Smartforms? Note: There are 2 correct answers to this question.

• A. You can use it to pick PNG files.
• B. You can link two picker elements together.
• C. You can use it to select an object from a list.
• D. You can link picker and attachment elements together.

Answer: B,C

NEW QUESTION # 64
Which SAP Analytics Cloud stories are available to d There are 2 correct answers to this question.

• A. Field Service Checkout Report
• B. Field Service Capacity Overview
• C. Field Service Performance Dashboard
• D. Field Service Smartforms and Feedback

Answer: A,D

NEW QUESTION # 65
What needs to be done to create a moment set? Note: There are 3 correct answers to this question.

• A. Create Item and assign it
• B. Create Moment set
• C. Create Moment
• D. Setup Business rule
• E. Create and assign QR code

Answer: B,C,E

NEW QUESTION # 66
Which is the recommended browser for screen configuration tool? Choose the correct answer.

• A. Google Chrome
• B. Internet Explorer
• C. Firefox
• D. Microsoft Edge

Answer: A

NEW QUESTION # 67
Which of the following styles is available on a label element in Smartforms and Feedback?

• A. Bold
• B. Strikethrough
• C. Underline
• D. Italicize

Answer: A

NEW QUESTION # 68
How would a field service technician update the service assignment status?

• A. By navigating to the address on the service assignments
• B. By opening the service assignments
• C. By adding a checklist
• D. By setting the relevant workflow step

Answer: D

NEW QUESTION # 69
What are some of the available options to create dashboard reports? Note: There are 2 correct answers to this question.

• A. Import Queries
• B. Use Pre-assembled Reports
• C. Use Pre-assembled queries
• D. Import Report Templates

Answer: C,D

NEW QUESTION # 70
You want your customers to be able to create service requests from the Customer Self-Service portal. What are the prerequisites for providing this function? Note: There are 3 correct answers to this question.

• A. You must have equipment records against your account.
• B. You must have Moment-Sets defined for equipment.
• C. You must have business rules configured.
• D. You must have a portal user account.
• E. You must have auto-release of assignments.

Answer: A,B,C

NEW QUESTION # 71
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