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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. What is the maximum size of a file attachment that can be attached to an Answer using the answer workspace?

A) 20 MB
B) 10 MB
C) 25 MB
D) 5 MB
E) 30 MB

2. What should you do to ensure two published answers are always returned for a specific search word?

A) List the search word under Answers Keywords.
B) Create multiple search words associated within a single priority word group.
C) List the search word under Stop words.
D) Create multiple Priority words that share the same name.
E) List the search word under both Answers Keywords and Stopwords.

3. Which two statements are true about Knowledge Advanced views? (Choose two.)

A) Views do not depend on the number and purpose of the interface that your organization uses.
B) You must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.
C) View cannot be renamed or deleted but only modified.
D) In Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.
E) In Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.

4. You notice that when a customer searches with the word "mobile", there are irrelevant answers showingunder
"Answers Other Found Helpful" section.
Which two steps should you take to resolve this? (Choose two.)

A) Block irrelevant answers from learned links.
B) Remove irrelevant answers from manually related answers.
C) Delete irrelevant answers from sibling answers.
D) Add the word "mobile" to the answer stop word, add "mobile" to the search priority word, and then assign one answer.
E) Remove Related Answer Widget from the Customer Portal.

5. How can you access the Report Explorer?

A) Home > Configuration > Report Explorer
B) Home > Analytics > Report management > Report explorer
C) Home > Configuration > Report management
D) Home > Analytics > Report Explorer
E) Home > Configuration > Report management > Report explorer

Solutions: