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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Design and Business Logic | 28% | - Configure Lightning Web Components for customizations - Design data access and visibility rules - Set up and manage CMS content and files - Configure navigation, menus, and site structure - Design Experience Cloud site architecture (themes, templates, branding) - Implement security model (profiles, permission sets, sharing rules) |
| Topic 2: Discovery and Scoping | 18% | - Identify key stakeholders and user personas - Understand customer business objectives and challenges - Define scope and create solution design - Assess organizational readiness for digital transformation |
| Topic 3: Change Management and Training | 13% | - Create training materials and end-user guides - Plan and execute change management activities - Define support processes and escalation paths - Develop user adoption strategy and documentation |
| Topic 4: Implementation and Integration | 28% | - Build and configure Experience Builder pages and components - Implement search functionality and content tagging - Configure SSO and authentication providers - Implement Einstein bots and chat functionality - Integrate external systems via APIs and connected apps - Configure email and notification templates |
| Topic 5: Analytics and Monitoring | 13% | - Conduct user feedback collection and optimization - Implement error handling and logging - Configure Site.com analytics and reporting - Monitor site performance and user engagement |
Salesforce Certified Experience Cloud Consultant Sample Questions:
Question 1
Zephyrus Relocation Services (ZRS) plans to build a portal for its partners. The portal needs to show company information and brand details on the Account Management page.
Which templates shouldZRS consider to build the portal?
Choose 2 answers
A. Partner Central
B. Customer service
C. Help Center
D. Build Your Own
Question 2
Cloud Kicks (CK) is in the process of updating and retiring multiple Experience Cloud sites on its one org.
What should CK consider before taking action as it inactivates and brings on new sites?
A. Each org can have up to 100 Experience Cloud sites; preview sites count toward that limit but inactive sites do not.
B. Each org can have up to 100 Experience Cloud sites as long as they are active.
C. Each org can have up to 100 Experience Cloud sites; active, preview, and inactive sites all count toward that limit.
D. Each org can have up to 100 Experience Cloud sites; preview sites don't count toward that limit.
Question 3
No More Homelessness (NMH) and DreamHouse Realty (DR)are working to provide free housing to low- income seniors. Social workers at NMH need to access records owned by realtors at DR.
What should the Experience Cloud consultant recommend for record sharing?
A. Super User
B. Sharing Rule
C. Role Hierarchy
D. Sharing Set
Question 4
Bloomington Caregivers (BC) intends to launch a company-wide project to create personalized experiences for its providers, vendors installers, and patients. BC'sbusiness processes and workflow flow industry standards and common practices, mostly driven by compliance and regulatory mandates.
What should BC closely into during the evaluation phase?
A. Lightning Bolt solutions
B. Community Connect
C. SDLC (Software Developer Life Cycle) for Experiences
D. Digital Experience framework
Question 5
Ursa Major Solar (UMS) is using the Customer Account Portal template and would like to differentiate the options available on the navigation menu based on the profile of the authenticated user visiting their customer portal.
Which Experience Cloud functionality shouldUMS use to accomplish this?
A. Sharing Rules
B. Permission Sets
C. CSS Overrides
D. Audience Targeting
Solutions:
| Question 1 Answer: A,D | Question 2 Answer: C | Question 3 Answer: B | Question 4 Answer: A | Question 5 Answer: D |
