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Salesforce Certified Field Service Consultant Sample Questions:
1. universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time.
How should the consultant make this requirement?
A) Create a work rule with two required skills
B) Create a crew with two technicians
C) Create a two-service crew
2. Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?
A) Each Asset will have a Service Appointment that will represent the work needed for each machine.
B) Each Account will have a Service Appointment that will represent the work to be done at the customer site.
C) Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.
D) Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.
3. Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.
How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?
A) Two Service Territories that split the Service Resources evenly
B) One Service Territory with four Polygons
C) Three Service Territories withfewer than 50 resources
D) Five Service Territories with fewer than 500 Service Appointments per day
4. Universal Containers is deploying Field ServiceLightning in Europe, where pricing varies by country.
What Price Book structure is recommended?
A) Utilize a custom Price Book with pricing rules applied.
B) Utilize the standard Price Book with pricing rules applied.
C) Utilize a custom Price Book specific to each country.
D) Utilize a standard Price Book specific to each country.
5. Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?
A) Create a custom report.
B) Use the standard Work Order email template.
C) Use the standard Service Report
D) Create a Process Builder to generate a report.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: C |
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