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Salesforce Plat-Arch-201 Exam Syllabus Topics:

Salesforce Certified Platform Data Architect Sample Questions:

Question 1

A casino is implementing salesforce and is planning to build a customer 360 view for a customer who visits its resorts. The casino currently maintained the following systems that records customer activity:
1. Point of sales system: All purchases for a customer.
2. Salesforce: All customer service activity and sales activity for a customer.
3. Mobile app: All bookings, preferences and browser activity for a customer.
4. Marketing: All email, SMS and social campaigns for a customer.
Customer service agents using salesforce would like to view the activities from all system to provide supports to customers. The information has to be current and real time.
What strategy should the data architect implement to satisfy this requirement?

A. Use a customer data mart to view the 360 view of customer.
B. Periodically upload summary information in salesforce to build 360 view.
C. Explore external data sources in salesforce to build 360 view of customer.
D. Migrate customer activities from all 4 systems into salesforce.

Question 2

NTO has been using salesforce for sales and service for 10 years. For the past 2 years, the marketing group has noticed a raise from 0 to 35 % in returned mail when sending mail using the contact information stored in salesforce. Which solution should the data architect use to reduce the amount of returned mails?

A. Email all customer and asked them to verify their information and to call NTO if their address is incorrect.
B. Have the sales team to call all existing customers and ask to verify the contact details.
C. Use a 3rd-party data source to update contact information in salesforce.
D. Delete contacts when the mail is returned to save postal cost to NTO.

Question 3

Universal Containers (UC) has implemented Sales Cloud for its entire sales organization, UC has built a custom object called projects_c that stores customers project detail and employee bitable hours.
The following requirements are needed:
- A subnet of individuals from the finance team will need to access to
the projects object for reporting and adjusting employee utilization.
- The finance users will not access to any sales objects, but they will need to interact with the custom object.
Which license type a data architect recommend for the finance team that best meets the requirements?

A. Lighting platform plus
B. Service Cloud
C. Sales Cloud
D. Light Platform Start

Question 4

Universals Containers' system administrators have been complaining that they are not able to make changes to its users' record, including moving them to new territories without getting
"unable to lock row" errors. This is causing the system admins to spend hours updating user records every day. What should the data architect do to prevent the error?

A. Analyze Splunk query to spot offending records.
B. Enable granular locking.
C. Increase CPU for the Salesforce org.
D. Reduce number of users updated concurrently.

Question 5

Get Cloudy Consulting uses an invoicing system that has specific requirements. One requirement is that attachments associated with the Invoice_c custom object be classified by Types (i.e.,
""Purchase Order"", ""Receipt"", etc.) so that reporting can be performed on invoices showing the number of attachments grouped by Type. What should an Architect do to categorize the attachments to fulfill these requirements?

A. Create a custom picklist field for the Type on the standard Attachment object with the values.
B. Create a custom object related to the Invoice object with a picklist field for the Type.
C. Add a ContentType picklist field to the Attachment layout and create additional picklist options.
D. Add additional options to the standard ContentType picklist field for the Attachment object.

Solutions: