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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Analytics and Monitoring | 13% | - Implement error handling and logging - Conduct user feedback collection and optimization - Configure Site.com analytics and reporting - Monitor site performance and user engagement |
| Solution Design and Business Logic | 28% | - Configure navigation, menus, and site structure - Set up and manage CMS content and files - Design data access and visibility rules - Configure Lightning Web Components for customizations - Implement security model (profiles, permission sets, sharing rules) - Design Experience Cloud site architecture (themes, templates, branding) |
| Implementation and Integration | 28% | - Configure email and notification templates - Implement search functionality and content tagging - Implement Einstein bots and chat functionality - Build and configure Experience Builder pages and components - Integrate external systems via APIs and connected apps - Configure SSO and authentication providers |
| Discovery and Scoping | 18% | - Understand customer business objectives and challenges - Identify key stakeholders and user personas - Define scope and create solution design - Assess organizational readiness for digital transformation |
| Change Management and Training | 13% | - Define support processes and escalation paths - Create training materials and end-user guides - Plan and execute change management activities - Develop user adoption strategy and documentation |
Salesforce Certified Experience Cloud Consultant Sample Questions:
Ursa Major Solar would like content from Salesforce CMS to be queried when users search for keywords in its customer portal.
Which setting must be turned on in order for Global Search .n Experience Builder to query content m Salesforce CMS?
- A. Sharing Rules must be set to Read/Write.
- B. Search must be enabled for the selected CMS Channel.
- C. Community must be activated.
- D. Gather Customer Insights Datamust be selected.
Correct Answer: B 🗳️
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Cloud Kicks has recently rolled out a new Experience Cloud site for its customers. The site has been activated and the contacts have been enabled as customer users. However, none of the users received their login credentials in an email.
What caused this issue?
- A. The roles were not enabled for the users.
- B. The sender's email address was changed while it was pending verification.
- C. The sender's email address was changed and not verified.
- D. The welcome emails were not enabled for the site.
Correct Answer: C 🗳️
Explanation: Only visible for BraindumpsIT members. You can sign-up / login (it's free).
Northern Trail Outfitters (NTO) offers a new product that is different in North America. EMEA, and AsiaPacific regions. Pages have been created and published for this product. The site manager has applied criteria to ensure that visibility for these product pages are applied as per the requirements for each region.
NTO further wants to control the users who see a specific page of this product by setting its visibility.
Which three visibility options are available in Experience Cloud? Choose 3 answers
- A. Personal
- B. Default
- C. None
- D. Audience
- E. Visible
Correct Answer: B,C,D 🗳️
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Ursa Major Solar (UM5) works with local installation companies. The installers need to collaborate with their co-workers as well as with UMS staff.
Which user visibility setting needs to be enabled at a minimum?
- A. Guest User Visibility
- B. Site User Visibility
- C. Community User Visibility
- D. Portal User Visibility
Correct Answer: D 🗳️
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Universal Containers (UC) maintains multiple customerexperiences, but only one profile for all customer users. No customer has access to more than one experience.
Which two steps should the UC admin take to grant access to each customer? Choose 2 answers
- A. Edit the applicable user profile.
- B. Select the profile for a given experience.
- C. Select a permission setfor a given experience.
- D. Create a permission set.
Correct Answer: C,D 🗳️
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